Support runs entirely through chat — no ticket system, no phone queue.
Contact channels
Both are monitored around the clock, and most messages get a reply within minutes.
What to include in your message
- Your device (e.g. Fire TV Stick, Samsung TV, iPhone).
- What you were trying to do when the issue happened.
- Any error message, ideally as a screenshot.
Before you order
Support can also help you choose a plan or request a free trial — you don't need to already be a customer to reach out.